Client Consent Form
I understand and accept that personal information gathered by my psychologist will remain confidential and secure except when:
1. Failure to disclose the information would place you or another person at risk of harm,*
2. It is subpoenaed by a court,
3. My prior approval has been obtained to provide either a written report or to discuss the material with an external professional or agency.
*Psychologists are considered “mandatory reporters” and are required by law to report to the statutory regulatory body if they suspect (using their professional judgement and training), on reasonable grounds, that a child or young person is at risk of harm (i.e. physical, sexual or emotional abuse or neglect).
Before we proceed with your appointment, I want to inform you about an important aspect of how we document our consultations. We utilise a note taking tool called Heidi to accurately and efficiently capture the details of our discussions and the outcomes of our appointments. Heidi ensures that we can focus more on our conversation and less on manual note taking, enhancing the quality of care you receive. Only your clinician will have access to your information. Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Their information management systems are ISO27001 accredited for data security. Your data protection is our top priority. All data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements. Only data will be collected that is essential for providing services. Heidi restricts the disclosure, retention, and use of all data, ensuring it is safeguarded. Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves at the end of each appointment will be copied and added to your Electronic Health Record in your clinician’s secure Practice Management System, as standard. The information is then deleted from Heidi. By signing this form you are agreeing to allow your clinician to use Heidi during your consultations.
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